How we collect, use, and protect your personal information
Last updated: May 2026
Bali Signature Tours is a locally owned and operated private tour company based in Bali, Indonesia. We provide private tours, activities, and transportation services across Bali and Nusa Penida. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or book a tour with us.
We collect only the information necessary to provide our services. This includes:
Your personal information is used only for the following purposes:
We will never sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes.
Our website uses Google Analytics to collect anonymous data about how visitors use our site. This helps us understand which tours are most popular and how to improve the visitor experience. Google Analytics uses cookies to track page views, session duration, and general geographic location. No personally identifiable information is collected through Google Analytics. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, available free from Google.
Our website uses cookies for essential website functionality and anonymous analytics only. Cookies are small text files stored on your device that help our website function properly. We do not use cookies for advertising, retargeting, or tracking you across other websites. You can disable cookies in your browser settings at any time, although some features of the website may not function as intended.
WhatsApp is our primary communication channel with guests. When you contact us through WhatsApp, your messages are protected by WhatsApp's end-to-end encryption and are subject to WhatsApp's own privacy policy. We store WhatsApp conversation history solely to manage your booking and provide customer support. We do not share your WhatsApp messages, phone number, or conversation history with anyone outside our company.
We do not sell or share your personal data with third parties for their own purposes. We may share limited information only in the following circumstances:
All guides, drivers, and partners who receive your information are required to keep it confidential and use it only for the purpose of delivering your tour.
Your personal information is stored securely and accessed only by authorized members of the Bali Signature Tours team. We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, alteration, or misuse. We retain your booking information for up to 12 months after your tour to handle any follow-up questions, feedback, or rebooking requests, after which it is securely deleted unless you request earlier removal.
As a Bali-based company serving international travelers, your personal data may be processed and stored in Indonesia. By booking a tour with us, you consent to the transfer and processing of your data in Indonesia in accordance with this privacy policy and applicable Indonesian data protection laws.
Under Indonesian data protection law and international best practices, you have the right to:
To exercise any of these rights, please contact us via WhatsApp at +62 813 3827 2777 or email us at info@balisignaturetours.com. We will respond to your request within 14 business days.
Our tours are family-friendly and children are welcome on most activities. However, our website is not directed at children under 13 years of age, and we do not knowingly collect personal information from children. All bookings and communications must be made by a parent, legal guardian, or adult (18 years or older) on behalf of any minors in the group.
Our website may contain links to third-party websites such as WhatsApp, Google Maps, TripAdvisor, and social media platforms. These external websites have their own privacy policies, and Bali Signature Tours is not responsible for their content or privacy practices. We encourage you to review their policies before providing any personal information.
Bali Signature Tours operates in full compliance with Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP). We process your personal data lawfully, fairly, and transparently. We collect data only for specified and legitimate purposes, and we take appropriate technical and organizational measures to protect your data in accordance with Indonesian regulations. Any breach of personal data will be reported to the relevant authorities and affected individuals as required by law.
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:
